Terms of service
Article 1 (Purpose)
These terms and conditions refer to the rights of cyber malls and users in using Internet-related services (hereinafter referred to as "services") provided by reciprocal cyber malls (hereinafter referred to as "mall") operated by Hohae Company (e-commerce business operator). Its purpose is to define obligations and responsibilities.
※「These terms and conditions apply mutatis mutandis to e-commerce transactions using PC communication, wireless, etc.」
Article 2 (Definition)
① “Mall” refers to a virtual business place set up by the Hohae Company to trade goods, etc. using information and communication facilities such as computers to provide goods or services (hereinafter referred to as “goods, etc.”) to users, and It is also used in the sense of a business operator operating a cyber mall.
② “User” refers to members and non-members who access the “mall” and receive the services provided by the “mall” in accordance with these terms and conditions.
③ “Member” refers to a person who has registered as a member in the “mall” and can continue to use the services provided by the “mall”.
④ “Non-member” refers to a person who uses the services provided by the “mall” without registering as a member.
Article 3 (Specification, explanation and revision of the terms and conditions)
① “Mall” refers to the contents of these terms and conditions, company name, name of representative, business office address (including address where complaints from consumers can be handled), phone number, copy transfer number, e-mail address, business registration number, mail order business The report number, personal information manager, etc., are posted on the initial service screen (front) of the reciprocity cybermall so that users can easily know. However, the contents of the terms and conditions can be viewed by the user through the connection screen.
② Before the user agrees to the terms and conditions, the “mall” provides a separate connection screen or pop-up screen so that users can understand important contents such as withdrawal of subscription, delivery responsibility, and refund conditions among the contents stipulated in the terms and conditions. Must be obtained.
③ “Mall” refers to the 「Consumer Protection Act in Electronic Commerce, etc.」, 「Act on Regulation of Terms and Conditions」, 「Electronic Documents and Electronic Transactions Basic Act」, 「Electronic Financial Transactions Act」, 「Electronic Signature Act」, 「Information and Communication Network Utilization Promotion」 This Agreement may be amended to the extent that it does not violate related laws such as the Act on Information Protection, Etc., 「Act on Door-to-door Sales, etc.」
④ If the “mall” revises the terms and conditions, the date of application and the reason for the amendment shall be specified and announced on the initial screen of the mall along with the current terms and conditions from 7 days before the effective date to the day before the effective date. However, if the terms and conditions are changed against the user, it will be notified with a grace period of at least 30 days in advance. In this case, the "Mall" clearly compares the content before and after the revision and displays it for ease of understanding by the user.
⑤ If the “mall” revises the terms and conditions, the revised terms and conditions are applied only to contracts concluded after the effective date, and the terms and conditions before the amendment are applied to contracts already concluded before that date. However, if a user who has already signed a contract sends the intention to receive the application of the revised terms and conditions to the "mall" within the notice period of the revised terms and conditions under paragraph 3 and obtains the consent of the "mall", the revised terms and conditions apply. It's possible.
⑥ Matters not specified in these Terms and Conditions and interpretation of these Terms and Conditions shall be in accordance with the Consumer Protection Act in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Consumer Protection Guidelines for Electronic Commerce, etc. set by the Fair Trade Commission and related laws or commercial practices .
Article 4 (Provision and Change of Service)
① “Mall” performs the following tasks.
- 1. Provision of information on goods or services and signing of purchase contracts
- 2. Delivery of goods or services for which the purchase contract has been concluded
- 3. Other tasks set by the “mall”
② The “Mall” may change the contents of the goods or services to be provided by contracts to be concluded in the event of a product or service being sold out or technical specifications changed. In this case, the contents of the changed goods or services and the date of provision are specified and immediately notified to the place where the contents of the current goods or services are posted.
③ If the contents of the service contracted with the user to be provided by the “mall” are changed for reasons such as out of stock or change in technical specifications, the reason will be immediately notified to the address where the user can be notified.
④ In the case of the preceding paragraph, the “mall” compensates the user for damages caused by this. However, this is not the case if the “mall” proves that there is no intention or negligence.
Article 5 (suspension of service)
① The “Mall” may temporarily suspend the provision of services in the event of maintenance, inspection, replacement or breakdown of information and communication facilities such as computers, or disruption of communication.
② The “mall” compensates for damages suffered by users or third parties due to the temporary suspension of the provision of the service for the reasons described in Paragraph 1. However, this is not the case if the “mall” proves that there is no intention or negligence.
③ In the event that the service cannot be provided due to the change of business item, abandonment of business, integration between companies, etc., the “mall” shall notify the user in the manner specified in Article 8 and notify the consumer according to the conditions originally suggested by the “mall”. Compensate. However, if the “mall” does not notify the compensation standards, etc., the mileage or reserves of the users are paid in kind or cash equivalent to the currency value used in the “mall”.
Article 6 (member registration)
① The user applies for membership by expressing his or her intention to agree to these terms and conditions after filling in the member information according to the registration form set by the “mall”.
② “Mall” registers as a member of the users who have applied for membership as a member as described in Paragraph 1, unless it falls under any of the following items.
- 1. If the applicant for membership has previously lost membership in accordance with Article 7 (3) of these Terms and Conditions, However, exceptions are made in cases where 3 years have elapsed after the loss of membership under Article 7 (3) and the approval of membership re-registration of the “mall” is obtained.
- 2. In the case of false information, omission, or mistake in the registration details
- 3. If it is judged that registering as a member is significantly impeding the technology of the “mall”
③ The membership contract is established when the consent of the “mall” reaches the member.
④ If there is a change in the information registered at the time of membership registration, the member must notify the “mall” of the change within a considerable period of time by modifying the member information.
Article 7 (membership withdrawal and loss of qualifications, etc.)
① Members can request withdrawal from the "Mall" at any time, and the "Mall" handles withdrawal immediately.
② If a member falls under any of the following reasons, the “mall” may limit or suspend membership.
- 1. If false information is registered at the time of application for membership
- 2. If the member does not pay the debts borne by the member in connection with the use of the “mall” or other “mall” on the due date for goods purchased using the “mall”
- 3. Threatening the order of e-commerce, such as interfering with other people's use of the “mall” or stealing the information
- 4. When using the “mall” to be prohibited by laws or these terms and conditions, or to act contrary to public order and morals
③ After the “Mall” restricts or suspends membership, if the same action is repeated two or more times or if the reason is not corrected within 30 days, the “Mall” may lose membership.
④ If the “mall” loses membership, membership registration will be canceled. In this case, the member is notified and given an opportunity to explain at least 30 days before cancellation of membership registration.
Article 8 (Notice to Members)
① When the “mall” notifies the member, it may be made to the e-mail address specified by the member in advance with the “mall”.
② “Mall” can replace individual notifications by posting them on the “Mall” bulletin board for more than one week in the case of notifications to unspecified members. However, individual notifications will be given for matters that have a significant impact on the member's own transaction.
Article 9 (purchase application and consent to provide personal information, etc.)
① “Mall” users apply for purchase by the following or similar methods on “Mall”, and “Mall” must provide each of the following information in an easy-to-understand manner when users apply for purchase.
- 1. Search and selection of goods, etc.
- 2. Enter the recipient's name, address, phone number, e-mail address (or mobile phone number), etc.
- 3. Confirmation of the contents of the terms and conditions, services for which the right to withdraw subscription is restricted, and the burden of expenses such as shipping and installation fees
- 4. Agree to these terms and conditions and confirm or reject the matters in subparagraph 3 above (e.g. mouse click)
- 5. Application for purchase of goods, etc. and confirmation of this or consent to confirmation of “mall”
- 6. Choice of payment method
② When the “mall” needs to provide the personal information of the purchaser to a third party 2) The purpose of using the personal information of the person receiving the personal information, 3) Items of personal information to be provided, 4) The period of retention and use of personal information of the person receiving personal information must be notified to the purchaser and consented. (The same applies if the consented matters are changed.)
③ When the “mall” entrusts the business to a third party to handle the personal information of the purchaser, 1) the person who receives the personal information handling consignment, 2) You must inform the purchaser of the contents of the work entrusted with the handling of personal information and obtain consent. (The same applies if the consented matters are changed.) However, if it is necessary for the fulfillment of the contract for the provision of services and it is related to the enhancement of the convenience of the purchaser, the notification procedure and consent procedure by notifying through the personal information handling policy in the manner prescribed in the 「Act on Promotion of Information and Communication Network Utilization and Information Protection, etc.」 You do not need to go through.
Article 10 (Conclusion of contract)
① “Mall” may not accept the purchase application as described in Article 9 if it falls under any of the following items. However, in the case of signing a contract with a minor, it must be notified that the minor or legal representative may cancel the contract if the consent of the legal representative is not obtained.
- 1. In case there is false information, omission, or mistake in the application
- 2. When a minor purchases goods and services prohibited by the Youth Protection Act, such as cigarettes and alcohol
- 3. If it is judged that acceptance of other purchase applications is significantly impeding the technology of the “mall”
② The contract is deemed to have been concluded when the consent of the “mall” reaches the user in the form of acknowledgment notification in Article 12 (1).
③ The expression of acceptance of the “Mall” must include information on confirmation of the user's purchase application, availability of sale, correction of purchase application, cancellation, etc.
Article 11 (Payment Method)
The payment method for the goods or services purchased at the “Mall” can be made by any of the following methods. However, the “Mall” cannot be collected by adding any nominal fee to the price of goods, etc. for the user's payment method.
- 1. Various account transfers such as phone banking, internet banking, and mail banking
- 2. Various card payments such as prepaid card, debit card, credit card, etc.
- 3. Online non-bankbook deposit
- 4. Payment by electronic money
- 5. Payment based on points paid by “mall” such as mileage
- 6. Payment by gift certificate signed by the “mall” or recognized by the “mall”
- 7. Payment by other electronic payment methods, etc.
Article 12 (Notice of Receipt Confirmation, Change and Cancellation of Purchase Request)
① “Mall” notifies the user of receipt confirmation when there is an application for purchase from the user.
② The user who received the acknowledgment notice may request change or cancellation of the purchase application immediately after receiving the acknowledgment notice in case of inconsistency in the expression of intention, etc. If there is a request from the user before delivery, the “Mall” must be processed according to the request without delay. However, if the payment has already been made, it shall comply with the provisions of Article 15 regarding withdrawal of subscription.
Article 13 (Supply of Goods, etc.)
① The “Mall” is made to order so that the goods can be delivered within 7 days from the date of the user's subscription, unless there is a change in inventory situation and a separate agreement regarding the timing of supply of the user and goods, etc. Take other necessary measures, such as packaging. However, if the “mall” has already received all or part of the payment for goods, etc., it will take action within 3 business days from the date of receiving all or part of the payment. At this time, the “mall” takes appropriate measures so that the user can check the supply procedure and progress of goods, etc. However, in the case of free samples, the “mall” may delay or refuse supply due to internal circumstances, and at this time, the “mall” takes appropriate measures so that the user can confirm this.
② “Mall” specifies the delivery method, the person responsible for delivery cost by method, and delivery period by method for the goods purchased by the user. If the “mall” exceeds the contracted delivery period, the user must compensate for the damage caused by it. However, this is not the case if the “mall” proves that there is no intention or negligence.
Article 14 (Refund)
The “mall” shall notify the user of the reason without delay if the goods requested for purchase by the user cannot be delivered or provided due to reasons such as out of stock. Refund within business days or take necessary action for the refund.
Article 15 (withdrawal of subscription, etc.)
① Users who have signed a contract for the purchase of goods with the “Mall” are entitled to the 「Act on Consumer Protection in Electronic Commerce Transactions, etc.」 From the date of receipt of a document regarding the contents of the contract pursuant to Article 13 (2) (in case the supply of goods, etc. is delayed than when the document was received, it refers to the date the goods were supplied or the supply of goods began) You can withdraw your subscription within 7 days. However, if there is a different stipulation in the 「Act on Consumer Protection in Electronic Commerce, etc.」 regarding withdrawal of subscription, the provisions of the same law shall be followed.
② When a user has received goods, etc., it cannot be returned or exchanged if it falls under any of the following subparagraphs.
- 1. In case the goods, etc., are lost or damaged for reasons attributable to the user (however, if the packaging is damaged to check the contents of the goods, the subscription may be withdrawn)
- 2. In case the value of goods, etc. has significantly decreased due to the use of users or consumption of some parts
- 3. In case the value of goods, etc. has significantly decreased to the extent that resale is difficult due to the passage of time.
- 4. If it is possible to reproduce the product with the same performance, etc. If the packaging of the original product, etc. is damaged
③ In the case of Paragraph 2, Items 2 to 4, if the “mall” does not specify in advance the fact that withdrawal of subscription, etc. is restricted, in a place where consumers can easily see it, or if the user has not taken measures such as providing trial products, etc. This is not limited.
④ Notwithstanding the provisions of Paragraphs 1 and 2, if the contents of the goods are different from the contents of the display or advertisement or are performed differently from the contents of the contract, within 3 months from the date of receipt of the goods, the date of knowledge or You can withdraw your subscription within 30 days from the date you knew it.
Article 16 (Effect of withdrawal of subscription, etc.)
① “Mall” refunds the payment for the goods already paid within 3 business days when the goods are returned from the user. In this case, when the “mall” delays the refund of goods, etc. to the user, the delayed interest calculated by multiplying the delayed interest rate stipulated in Article 21-2 of the 「Enforcement Decree of the Act on Consumer Protection in Electronic Commerce, etc.」 will be paid for the delay period. .
② In the case of refunding the above amount, when the user pays for the goods by means of payment such as credit card or electronic money, the company who provided the payment method will stop the billing for the goods, etc. without delay, or Ask to cancel.
③ In the case of withdrawal of subscription, the user is responsible for the costs necessary for returning the goods received. “Mall” does not claim penalty or damages from the user for reasons such as withdrawal of subscription. However, if the contents of the goods are different from the contents of the display or advertisement or the contents of the contract are fulfilled differently and the subscription is withdrawn, the “mall” shall bear the expenses necessary for the return of the goods.
④ In the event that the user pays the shipping cost when receiving goods, etc., the “mall” clearly indicates who will bear the cost when withdrawing the subscription so that the user can easily understand.
Article 17 (Personal Information Protection)
① “Mall” collects the minimum amount of personal information necessary for the provision of services when collecting user's personal information.
② “Mall” does not collect information necessary for fulfillment of the purchase contract in advance when registering as a member. However, this is not the case when personal identification is required prior to the purchase contract in order to fulfill obligations under related laws and when collecting at least specific personal information.
③ When the “Mall” collects and uses the personal information of the user, it notifies the user of the purpose and obtains consent.
④ The “mall” cannot use the collected personal information for purposes other than the purpose, and if a new purpose of use occurs or if it is provided to a third party, it notifies the user of the purpose and obtains consent at the stage of use and provision. However, exceptions are made in cases where the relevant laws and regulations stipulate otherwise.
⑤ If the “mall” is required to obtain the consent of the user pursuant to paragraphs 2 and 3, the identity of the person in charge of personal information management (affiliation, name and phone number, and other contact information), the purpose of collecting and using the information, and a third party Information related to the provision of information (the recipient, purpose of provision, and contents of the information to be provided), etc. The matters prescribed in Article 22 (2) of the 「Act on Promotion of Information and Communication Network Utilization and Information Protection, etc.」 must be specified or notified in advance, and the user may withdraw this consent at any time.
⑥ The user may at any time request for viewing and correction of errors in his/her personal information possessed by the “mall”, and the “mall” is obligated to take necessary measures without delay. If a user requests correction of an error, the “mall” does not use the personal information until the error is corrected.
⑦ In order to protect personal information, the “Mall” should limit the person who handles the user's personal information to a minimum, and the loss, theft, leakage, and unauthorized third party provision, alteration, etc. of the user's personal information, including credit cards and bank accounts, etc. We are responsible for any damages caused by the user.
⑧ The “Mall” or a third party who has received personal information from it will destroy the personal information without delay when it achieves the purpose of collecting or receiving personal information.
⑨ The “Mall” does not set the consent column for the collection, use, and provision of personal information as previously selected. In addition, services that are restricted when the user refuses to consent to the collection, use, and provision of personal information are specifically specified, and services such as membership registration are made on the grounds of the user's refusal to consent to the collection, use, and provision of personal information, which are not required collection items. We do not limit or decline offers.
Article 18 (Company's Obligation)
① The “mall” shall not act prohibited by laws and these terms and conditions or against public order and morals, and shall do its best to provide goods and services consistently and stably in accordance with these terms and conditions.
② “Mall” must have a security system to protect users' personal information (including credit information) so that users can safely use Internet services.
③ “Mall” shall be liable to compensate users for damages caused by unreasonable indications or advertisements prescribed in Article 3 of the 「Act on Fair Display and Advertisement」 for products or services.
④ “Mall” does not send commercial e-mails for commercial purposes that users do not want.
Article 19 (Obligations for Member's ID and Password)
① Except in the case of Article 17, the member is responsible for managing ID and password.
② Members should not allow their ID and password to be used by a third party.
③ If a member realizes that his/her ID and password have been stolen or used by a third party, he/she must immediately notify the “mall” and follow the instructions of the “mall”.
Article 20 (Obligations of users) Users must not perform the following actions.
- 1. Registration of false information when applying or changing
- 2. Theft of other people's information
- 3. Change of information posted on the “Mall”
- 4. Transmission or posting of information (computer programs, etc.) other than the information set by the “mall”
- 5. Infringement of intellectual property rights such as copyrights of “mall” and other third parties
- 6. Acts that damage the reputation of “mall” or other third parties or interfere with business
- 7. Disclosing or posting obscene or violent messages, images, voices, or other information contrary to public order and morals on the mall
Article 21 (the relationship between the connected “mall” and the connected “mall”)
① When the upper “mall” and the lower “mall” are connected by a hyperlink (eg, text, pictures, and moving images are included in the hyperlink), the former is called the linking “mall” (website), and the latter It is called a connected “mall” (website).
② When the connection “mall” indicates that the connected “mall” is not responsible for guaranteeing transactions with the user for the goods independently provided by the connected “mall”, in the case of the initial screen of the connection “mall” or a pop-up screen at the time of connection We are not responsible for any warranty for that transaction.
Article 22 (Restrictions on Use and Restriction of Copyright)
① Copyrights and other intellectual property rights for works created by “Mall” belong to “Mall”.
② The user shall use the information obtained by using the “mall” for commercial purposes by copying, transmitting, publishing, distributing, broadcasting, or other methods without the prior consent of the “mall” without prior consent of the “mall” It should not be made available to you.
③ The “mall” shall notify the user when using the copyright belonging to the user according to the agreement.
Article 23 (Dispute Resolution)
① “Mall” installs and operates a damage compensation processing mechanism to reflect the legitimate opinions or complaints raised by users and to compensate for the damage.
② “Mall” handles complaints and opinions submitted by users first. However, if prompt processing is difficult, the reason and processing schedule will be immediately notified to the user.
③ In relation to the e-commerce dispute between the “mall” and the user, if there is a request for damage relief from the user, it may be subject to mediation by the Fair Trade Commission or the dispute mediation agency requested by the Mayor/ Do Governor.
Article 24 (jurisdiction and governing law)
① Lawsuits concerning e-commerce disputes between the “mall” and users shall be based on the address of the user at the time of filing, and if there is no address, it shall be the exclusive jurisdiction of the district court having jurisdiction over the residence. However, if the address or residence of the user is not clear at the time of filing or if a foreign resident is a foreign resident, it is filed with the competent court under the Civil Procedure Act.
② Korean law applies to e-commerce lawsuits filed between the “mall” and users.